Frame Insulation Company Service Policy.

Service Policy: Frame Insulation Co.

1. Scope of Service

Frame Insulation Co. provides specialized engineering solutions across the Kingdom of Saudi Arabia, focusing on the following core areas:

• Waterproofing: Specialized systems for drinking water, sewage, and irrigation tanks.

• Thermal Insulation: High-performance polyurethane (PU) foam application.

• Industrial Flooring: Implementation of JAZEFLOOR epoxy and decorative coating systems.

• Concrete Treatment: Structural repair, grout injection, and honeycombing treatment.

2. Quality Assurance Standards

All projects are executed under the ISO 9001-2000 quality management system to ensure international specifications are met at the most cost-effective rates.

• Material Integrity: We use only verified products from the JAZE series (JAZECOAT, JAZE PROOF, JAZEFLOOR).

• Process Control: Strict quality procedures are applied to raw materials and finished post-manufacturing products.

3. Safety and Site Conduct

Frame Insulation Co. prioritizes site safety and structural stability.

• PPE Compliance: All technicians operate in unified safety gear, including white hard hats and high-visibility yellow vests.

• Technical Precision: Application methods follow strict engineering protocols to ensure no structural regression or material failure.

• Environmental Responsibility: Waste management of chemical residues and epoxy materials is handled according to local Saudi industrial regulations.

4. Technical Implementation & Materials

• Potable Water Safety: Systems used for drinking water reservoirs, such as JAZE PROOF DW 30, are strictly antibacterial and safe for human consumption.

• Chemical Resistance: For sewage and industrial environments, we utilize acid-resistant PU Hyper Bitumen and JAZECOAT systems.

• Application Environment: Thermal and waterproof applications are scheduled to align with Saudi climate conditions to ensure optimal material curing.

5. Client Obligations

To ensure project success, the client must:

• Provide clear and safe access to the implementation site.

• Ensure the substrate (concrete or metal) is clean and free of debris before our arrival.

• Secure necessary municipal or industrial permits required for the site.

6. Warranty and Maintenance

Frame Insulation Co. stands behind its technical expertise.

• Warranty: Duration is project-specific and based on the type of material used (e.g., Bitumen Membrane vs. Epoxy Coating).

• Documentation: Upon completion, clients receive a technical report detailing the materials used and recommended maintenance intervals.

7. Contact & Support

For technical inquiries, site inspections, or service support:

• Location: Hassan Bin Thabit Street, Taif, Saudi Arabia.

• Phone: +966 54 666 0181.

• WhatsApp: Direct Message.

• Email: hello@frame-is.net.